Penrose is an open source project with a strong user community. There are a number of channels from which you can obtain support.

Community Support Channels

1. First read the documentation. If you're starting out with Penrose make sure you go through the FAQ and the Quick Start guide.
2. You can search the mailing lists for answers to questions that have been raised before.
3. Check our Jira Issue Tracker to see if the problem you are experiencing has already been raised.
4. If you don't find the answer in the Jira or the mailing archives sign up to the user list and post your question there or you can raise a Jira Issue. The more complete your email/Jira issue is the better; include a full description of what you want to achieve, any relevant logs and configuration files. Any issues with a JUnit test case will be given a higher priority.

Please remember that the recipients on these support channels are users or developers who work on the project in their spare time, and any issues raised are not guaranteed to have a quick response time. If you need a quicker response you may want to consider commercial support.

Solution Providers

Here are the list of known solution providers for Penrose:

Gluu Inc. http://www.gluu.org Gluu professional services is active in Penrose VDS integrations for large organizations and service providers. Also, the Gluu appliance can be configured to virtualize your organization's identity backend to update the Gluu identity cache. For more information about Penrose support or professional services, please contact info@gluu.org