Velo is an open source project with a strong user community. There are a number of channels from which you can obtain support.

Community Support Channels

1. First read the documentation. If you're starting out with Penrose make sure you go through the FAQ and the Quick Start guide.
2. You can search the mailing lists for answers to questions that have been raised before or post new questions.
3. Check our Jira Issue Tracker to see if the problem you are experiencing has already been raised.
4. If you don't find the answer in the Jira or the mailing achives sign up to the user list and post your question there or you can raise a Jira Issue. The more complete your email/Jira issue is the better; include a full description of what you want to achieve, any relevant logs and configuration files. Any issues with a JUnit test case will be given a higher priority.

Please remember that the recipients on these support channels are users or developers who work on the project in their spare time, and any issues raised are not guaranteed to have a quick response time. If you need a quicker response you may want to consider commercial support.

Commercial Support

Identyx sponsors the VELO project and offers 24x7 commercial support and hourly support for VELO. Please contact the Services Team for more information.